Remote Banking Customer Service Specialist I

WesBanco, Inc.; United States; Hybrid; USD 35,000 - 55,000; Full time

Job summary

WesBanco, Inc. is seeking a CS Specialist 1 for its Customer Service Center. This 100% remote role will support customers across a nine-state footprint, handling calls about bank products and services. The position emphasizes accurate information, courteous service, and adherence to service levels.

As a primary customer contact, you will resolve inquiries, process transactions, and collaborate with partners to ensure timely solutions while meeting performance metrics and quality expectations.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Handle inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
• De-escalate situations when necessary or escalate call to supervisor after de-escalation attempt.
• Accept ownership of the customer request and follow it through to resolution.
• Maintain knowledge of deposit, loan, digital banking services and other banking products.

Skills

Customer service

Education

High school diploma or GED

Job description

WesBanco, Inc. is seeking a CS Specialist 1 for its Customer Service Center. This 100% remote role will support customers across a nine-state footprint, handling calls about bank products and services. The position emphasizes accurate information, courteous service, and adherence to service levels.

As a primary customer contact, you will resolve inquiries, process transactions, and collaborate with partners to ensure timely solutions while meeting performance metrics and quality expectations.