Remote Banking Customer Support Specialist I

WesBanco, Inc.; Bowie (MD); Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health benefits

Job summary

WesBanco, Inc. seeks a CS Specialist 1 for its Customer Service Center. This 100% remote role serves customers in the bank's call center, providing professional support for account questions and banking products.

Requirements include a high school diploma or GED and at least one year of customer service and contact center experience; the position pays $17.65–$20.00 per hour, full-time remote within the WesBanco footprint, with a schedule 9:00–20:00 Tuesday to Friday and some holidays.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Handle inbound calls from all queues to answer account questions and provide product/service information.
• Resolve customer issues and advise on banking products with courteous service.
• Maintain schedule adherence and meet call metrics.
• Escalate issues to supervisor as needed.
• Demonstrate professional communication and problem-solving during interactions.

Skills

Customer service

Time management

Communication

Multitasking

Education

High school diploma or GED

Tools

PC proficiency

Home networking

Job description

WesBanco, Inc. seeks a CS Specialist 1 for its Customer Service Center. This 100% remote role serves customers in the bank's call center, providing professional support for account questions and banking products.

Requirements include a high school diploma or GED and at least one year of customer service and contact center experience; the position pays $17.65–$20.00 per hour, full-time remote within the WesBanco footprint, with a schedule 9:00–20:00 Tuesday to Friday and some holidays.