Remote Banking Customer Care Specialist I

WesBanco, Inc.; Williamstown (OH); Remote; USD 22,000 - 30,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products in a call center environment. You will engage with customers professionally, meet service levels, and support digital banking initiatives.

The role requires at least one year of customer service experience (banking preferred) and the ability to work a flexible schedule in a remote-capable environment. A high school diploma or GED is required.

Qualifications

• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Handle inbound calls from customers and address account questions and service information.
• Assist customers with digital banking services, debit card processing, and general banking inquiries.
• De-escalate situations when needed or escalate to supervisor after de-escalation attempts.
• Own customer requests and follow through to resolution, including corrections to account information.
• Support customers across Apple and Android devices, browsers, and operating systems for digital banking.
• Maintain knowledge of deposit, loan, and digital banking products and services.

Skills

Time management

Multitasking

Customer service

Communication skills

Empathy

Active listening

Problem solving

Education

High school diploma or GED

Tools

PC proficiency

Digital banking tools

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products in a call center environment. You will engage with customers professionally, meet service levels, and support digital banking initiatives.

The role requires at least one year of customer service experience (banking preferred) and the ability to work a flexible schedule in a remote-capable environment. A high school diploma or GED is required.