Remote Banking Customer Support Specialist I

WesBanco, Inc.; Knoxville (TN); Remote; USD 21,000 - 26,000; Full time

Job summary

WesBanco, Inc. seeks a Customer Service Specialist I to handle inbound calls about bank products and services in our call center, providing professional support and resolving requests within service levels.

You will be the primary customer contact, assisting with deposits, digital banking, and account information updates while maintaining compliance and quality metrics. Requirements include a high school diploma or GED and at least one year of customer service or contact center experience;

Qualifications

• High school diploma or GED is required.
• At least 1 year of customer service or contact center experience.
• Banking experience preferred.

Responsibilities

• Handle inbound calls and respond to customer questions.
• Resolve issues and complete transactions with accuracy.
• Support digital banking services and banking products knowledge.
• Meet call metrics and adhere to schedule and quality standards.
• Collaborate with partners to update account information and assist customers.

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma or GED

Job description

WesBanco, Inc. seeks a Customer Service Specialist I to handle inbound calls about bank products and services in our call center, providing professional support and resolving requests within service levels.

You will be the primary customer contact, assisting with deposits, digital banking, and account information updates while maintaining compliance and quality metrics. Requirements include a high school diploma or GED and at least one year of customer service or contact center experience;