Remote Banking Customer Care Specialist I

WesBanco, Inc.; North Olmsted (OH); Hybrid; USD 32,000 - 52,000; Full time

Job summary

WesBanco, Inc. is seeking a CS Specialist I - Customer Service Center to handle remote customer inquiries about bank products and services. You will be a primary contact, delivering professional support while meeting metrics and service levels.

The role requires strong communication, time management, and ability to work in a fast-paced remote environment with occasional in-person meetings. Full-time schedule, remote within WesBanco footprint.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Handle inbound customer inquiries related to bank products and services in the call center.
• Identify and respond to customer requests, aiming for resolution within service levels.
• De-escalate situations and escalate to supervision when needed.
• Complete customer transactions and correct account information with appropriate partners.
• Attend weekly quality reviews and departmental meetings to improve performance.
• Maintain knowledge of deposit, loan, and digital banking services.

Skills

Customer service

Contact center

Remote work ability

Education

High school diploma or GED

Job description

WesBanco, Inc. is seeking a CS Specialist I - Customer Service Center to handle remote customer inquiries about bank products and services. You will be a primary contact, delivering professional support while meeting metrics and service levels.

The role requires strong communication, time management, and ability to work in a fast-paced remote environment with occasional in-person meetings. Full-time schedule, remote within WesBanco footprint.