Remote Banking Customer Care Specialist I

WesBanco, Inc.; Youngstown (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to assist customers with bank products and services in our call center. You will handle inquiries, provide information, and resolve issues within established service levels.

You'll support digital banking experiences across devices, maintain knowledge of deposits and loans, and collaborate with colleagues to ensure accurate transactions and a positive customer experience.

Qualifications

• Minimum of one year of customer service experience.
• Customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls from all queues and provide product/service information.
• Resolve customer inquiries and process transactions with accuracy.
• De-escalate issues or route to supervisor when needed.
• Support digital banking and mobile/app platforms across devices.
• Maintain knowledge of banking products and policies.
• Attend weekly quality review and departmental meetings.

Skills

Customer service

Time management

Communication

Empathy

Problem solving

Confidentiality

Independent work

Education

High school diploma or GED

Tools

Digital banking

Web browsers

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to assist customers with bank products and services in our call center. You will handle inquiries, provide information, and resolve issues within established service levels.

You'll support digital banking experiences across devices, maintain knowledge of deposits and loans, and collaborate with colleagues to ensure accurate transactions and a positive customer experience.