Remote Banking Customer Care Specialist

SouthState Bank; South Carolina; Híbrido; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

SouthState Bank is hiring for a Customer Care role in a call-center environment. The position emphasizes delivering a seamless customer experience, handling account inquiries, and supporting digital banking solutions.

Candidates should have a High School Diploma or equivalent, strong communication skills, and the ability to work with confidential information. The role may involve flexible hours and rotational shifts.

Qualificações

• Excellent customer service skills including verbal, listening, and problem-solving abilities.
• Ability to work with confidential information in a professional manner.
• Flexibility to adjust hours when necessary.

Responsabilidades

• Provide superior customer service to external and internal customers by delivering a seamless experience.
• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Respond to general inquiries regarding accounts, including balance inquiries, transaction history, transfers, and debit card support.
• Promote virtual branch solutions and meet or exceed quality and productivity goals.
• Maintain security of customer information and perform customer authentication on each call.

Conhecimentos

Customer service

Verbal communication

Listening skills

Problem solving

Multitasking

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

SouthState Bank is hiring for a Customer Care role in a call-center environment. The position emphasizes delivering a seamless customer experience, handling account inquiries, and supporting digital banking solutions.

Candidates should have a High School Diploma or equivalent, strong communication skills, and the ability to work with confidential information. The role may involve flexible hours and rotational shifts.