Remote Banking Care Specialist

SouthState; United States; Remote; USD 33,664 - 50,496; Full time

Job summary

SouthState is seeking a Customer Care Representative to deliver superior service to customers, resolve inquiries, and guide digital banking usage from a remote setting within 50 miles of Charleston, SC. You will maintain a professional demeanor, build trust, and escalate trends to management as needed.

The role emphasizes accuracy, confidentiality, and adherence to banking procedures while using multiple systems to support customers and promote virtual branch solutions.

Qualifications

• High school diploma or equivalent.
• Previous inbound call center experience.
• Experience in financial services and strong computer navigation.
• Excellent verbal, listening, and problem-solving skills.
• Flexible with working hours and receptive to coaching and feedback.

Responsibilities

• Resolve inquiries using active listening and probing for first-call resolution.
• Answer inbound phone inquiries promptly, accurately, and professionally.
• Provide tier-one digital banking support: MFA unlock, online banking, self-service password tool.
• Assist customers with debit-card support, including inquiries, research, and Reg-E disputes.
• Promote virtual branch solutions and meet or exceed performance goals.
• Authenticate customer information on calls and maintain data privacy.

Skills

Customer service

Inbound calls

Digital banking

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

SouthState is seeking a Customer Care Representative to deliver superior service to customers, resolve inquiries, and guide digital banking usage from a remote setting within 50 miles of Charleston, SC. You will maintain a professional demeanor, build trust, and escalate trends to management as needed.

The role emphasizes accuracy, confidentiality, and adherence to banking procedures while using multiple systems to support customers and promote virtual branch solutions.