Banking Customer Support Specialist I

SouthState Bank; Columbia (SC); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to provide superior service to external and internal customers, delivering a seamless experience across products and services. You will quickly build rapport, guide customers to solutions, and escalate trends to management when needed.

You will handle inbound calls, respond to account inquiries, assist with digital banking, debit card support, and ensure security and accuracy while maintaining a positive, empathetic demeanor in a

Qualifications

• Experience in customer service (inbound call center) required.
• Experience in financial services preferred.
• Must reside within 50 miles of Charleston, SC.

Responsibilities

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Respond to general inquiries regarding accounts including balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, and check orders.
• Provide tier one digital banking support including Multi-Factor Authentication unlock, unlock Online Banking profile, and self-service password tools.
• Assist customers with debit card support including inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Process customer inquiries accurately and efficiently to build confidence and trust.
• Promote virtual branch solutions and meet or exceed quality and productivity goals.
• Ensure security of customer information and perform customer authentication on each call.
• Use multiple systems to review and interpret customer information.
• Maintain PC skills to troubleshoot problems and navigate internet/intranet across systems.
• Provide support by performing additional duties as needed and maintain a positive demeanor.
• Keep customers informed about changes in bank services and policies.
• Complete required training and adhere to company procedures.

Skills

Customer service

Inbound call center

Financial services

Computer skills

Communication

Education

High School Diploma

Tools

CRM systems

Job description

SouthState Bank is seeking a Customer Care Representative to provide superior service to external and internal customers, delivering a seamless experience across products and services. You will quickly build rapport, guide customers to solutions, and escalate trends to management when needed.

You will handle inbound calls, respond to account inquiries, assist with digital banking, debit card support, and ensure security and accuracy while maintaining a positive, empathetic demeanor in a