Banking Customer Care Specialist I

SouthState Bank; Colorado; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver a seamless experience to customers and colleagues across products and services. You will build trust, identify issues, communicate resolutions, and escalate trends to management as needed.

Ideal candidates have high school diploma, prior call center experience, strong computer skills, and a commitment to security and quality in a fast-paced environment.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service (Inbound Call Center).
• Certifications/Specific Knowledge: Excellent customer service, professional handling of confidential information.

Responsibilities

• Identify and resolve customer inquiries with active listening and problem solving.
• Provide tier one digital banking support including MFA and online account help.
• Promote virtual branch solutions and meet quality/productivity goals.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

SouthState Bank is seeking a Customer Care Representative to deliver a seamless experience to customers and colleagues across products and services. You will build trust, identify issues, communicate resolutions, and escalate trends to management as needed.

Ideal candidates have high school diploma, prior call center experience, strong computer skills, and a commitment to security and quality in a fast-paced environment.