Remote Banking Customer Care Associate

SouthState Bank, N.A.; Winter Haven (FL); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank, N.A. is seeking a Customer Care Representative to deliver superior service to external and internal customers, ensuring a seamless experience across products and services.

You will build rapport, identify problems, and escalate when needed while maintaining policy adherence. The role emphasizes digital banking support, security on calls, and meeting quality/productivity targets in a fast-paced environment near Charleston, SC with 50-mile proximity expectations and rotating

Qualifications

• Education: High School Diploma or equivalent.
• Experience in customer service, preferably in an inbound call center.
• Strong computer skills with the ability to navigate multiple systems.

Responsibilities

• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Answer inbound phone inquiries timely and professionally with a personalized experience.
• Respond to general account inquiries including balance, history, transfers, and debit card support.
• Provide tier one digital banking support and assist with online banking issues and password tools.
• Promote virtual branch solutions and meet customer care quality and productivity goals.
• Ensure security of customer information and authenticate customers on each call.
• Maintain knowledge of PC skills and navigate internet and intranet across systems.
• Support by performing additional duties as needed and maintain professional demeanor.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Teamwork

Education

High School Diploma or equivalent

Tools

Computer skills

Systems navigation

Job description

SouthState Bank, N.A. is seeking a Customer Care Representative to deliver superior service to external and internal customers, ensuring a seamless experience across products and services.

You will build rapport, identify problems, and escalate when needed while maintaining policy adherence. The role emphasizes digital banking support, security on calls, and meeting quality/productivity targets in a fast-paced environment near Charleston, SC with 50-mile proximity expectations and rotating