Customer Care Specialist — Banking & Digital Support

SouthState Bank; Virginia; Teletrabalho; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

SouthState Bank is seeking a Customer Care Representative to provide exceptional service to external and internal customers. You will handle inquiries, guide customers through digital banking tools, and support debit card needs while maintaining security and confidentiality.

This role requires strong communication skills, a customer-first mindset, and the ability to adapt to changing banking needs. Hours include 11am–8pm EST with rotating Saturday shifts.

Qualificações

• Excellent customer service skills with strong verbal and written communication.
• Ability to handle confidential information professionally.
• Flexible hours when necessary.
• Willingness to receive coaching and feedback.

Responsabilidades

• Provide superior customer service by delivering a seamless experience and building trust with customers.
• Identify and resolve inquiries using active listening and probing skills for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally.
• Support digital banking tasks including MFA unlock/del, online banking profile, and password tools; assist with debit card inquiries and Reg-E disputes.
• Process customer inquiries accurately following policies and procedures.
• Promote virtual branch solutions and exceed customer expectations.
• Meet or exceed quality and productivity goals.
• Ensure security of customer information by performing authentication on each call.
• Use available systems to review and interpret customer information and provide needed support.
• Maintain a positive, empathetic demeanor with customers.

Conhecimentos

Customer service

Communication

Active listening

Problem solving

Empathy

Attention to detail

Teamwork

Formação académica

High School Diploma or equivalent

Ferramentas

CRM systems

Descrição da oferta de emprego

SouthState Bank is seeking a Customer Care Representative to provide exceptional service to external and internal customers. You will handle inquiries, guide customers through digital banking tools, and support debit card needs while maintaining security and confidentiality.

This role requires strong communication skills, a customer-first mindset, and the ability to adapt to changing banking needs. Hours include 11am–8pm EST with rotating Saturday shifts.