Customer Care Associate - Banking Support & Virtual Branch

SouthState Bank; Colorado; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank seeks a Customer Care Representative to deliver a seamless banking experience for external and internal customers. You will identify needs, resolve inquiries, and communicate clearly while upholding security and privacy standards.

The role emphasizes empathy, product knowledge, and teamwork in a fast-paced call center environment, with regular training and adherence to bank procedures. The position requires strong communication, problem-solving abilities, and a customer-first

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service in inbound call center.
• Certifications/Specific Knowledge: Strong customer service, professional demeanor, and ability to handle confidential information.

Responsibilities

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally with a personalized experience.
• Provide tier one digital banking support and assist with password tools and Reg-E disputes.
• Promote virtual branch solutions and meet quality/productivity goals.
• Ensure security of customer information with authentication on each call.
• Maintain knowledge of PC skills and navigate multiple systems.

Skills

Customer service

Active listening

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

SouthState Bank seeks a Customer Care Representative to deliver a seamless banking experience for external and internal customers. You will identify needs, resolve inquiries, and communicate clearly while upholding security and privacy standards.

The role emphasizes empathy, product knowledge, and teamwork in a fast-paced call center environment, with regular training and adherence to bank procedures. The position requires strong communication, problem-solving abilities, and a customer-first