Remote Banking Care Associate

SouthState Bank; Yorktown (VA); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is hiring a Customer Care Representative to deliver exceptional service to external and internal customers from our Charleston area operations. You will handle inbound calls, resolve account inquiries, assist with digital banking, and promote virtual branch solutions with a focus on accuracy and security.

The role requires high school diploma, prior call center experience in financial services, strong computer skills, and the ability to work 11am–8pm EST with rotating Saturdays.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution.
• Certifications/Specific Knowledge: Excellent customer service skills, ability to handle confidential information, flexible hours, receptive to coaching, goal oriented, and professional demeanor.

Responsibilities

• Identify and resolve customer inquiries using active listening and probing skills for first-call resolution.
• Answer inbound calls timely, accurately, and professionally with a personalized experience.
• Assist with account inquiries including balance, transfers, digital banking, debit card issues, and Reg-E disputes.
• Process inquiries per established policies to build trust and satisfaction.
• Promote virtual branch solutions to meet or exceed customer expectations.
• Meet or exceed defined quality and productivity goals.
• Ensure security of customer information via proper authentication on each call.
• Utilize available systems and resources to review customer information and resolve issues.
• Maintain PC skills and navigation across multiple systems; adapt to new tools.
• Support additional duties as needed and maintain a positive, professional demeanor.

Skills

Customer service

Call center

Financial services

Computer skills

Communication skills

Education

High School Diploma

Job description

SouthState Bank is hiring a Customer Care Representative to deliver exceptional service to external and internal customers from our Charleston area operations. You will handle inbound calls, resolve account inquiries, assist with digital banking, and promote virtual branch solutions with a focus on accuracy and security.

The role requires high school diploma, prior call center experience in financial services, strong computer skills, and the ability to work 11am–8pm EST with rotating Saturdays.