Remote Banking Support Specialist I

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank, National Association seeks a Customer Care Representative to provide superior service to external and internal customers, handling inquiries across accounts, transfers, and digital banking. This remote role requires residence in SC or FL, with hours 11am–8pm EST and rotational Saturdays.

Training includes Customer Care New Hire Training and regulatory compliance, emphasizing accuracy, empathy, and security.

Qualifications

• Experience in inbound call center customer service.
• Experience in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.
• Ability to work with confidential information, both internally and externally, in a professional manner.
• Ability to have flexible hours when necessary.

Responsibilities

• Identify and resolve customer inquiries with first-call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized experience.
• Provide tier one digital banking support including MFA unlock and online banking assistance.
• Assist customers with debit card support and Reg-E disputes.
• Promote virtual branch solutions and meet productivity goals.
• Maintain customer information security and follow procedures.

Skills

Customer service

Call center

Problem solving

Education

High School Diploma or equivalent

Job description

SouthState Bank, National Association seeks a Customer Care Representative to provide superior service to external and internal customers, handling inquiries across accounts, transfers, and digital banking. This remote role requires residence in SC or FL, with hours 11am–8pm EST and rotational Saturdays.

Training includes Customer Care New Hire Training and regulatory compliance, emphasizing accuracy, empathy, and security.