Remote Bilingual Banking CSR (EN/ES)

Unifin, Inc; Austin (TX); Remote; USD 32,000 - 42,000; Full time

Job summary

Unifin Inc is a banking-focused BPO company seeking a Customer Service Representative fluent in English and Spanish. You will handle inbound inquiries and complaints in a Financial/Bank Services setting, maintaining a professional, empathetic demeanor and resolving issues to customer satisfaction.

The role supports multi-channel communication (email, chat, social) and requires the ability to escalate complex cases to the Operations Supervisor while ensuring accurate information is conveyed to

Qualifications

• At least 1 year of BPO/customer service experience.
• Fluent in English and Spanish with strong communication skills.
• High school education completed.

Responsibilities

• Handle inbound calls from customers in a Financial/Bank Services environment.
• Maintain a positive, empathetic, professional attitude toward customers.
• Resolve service problems including complaints and causes.
• Ensure customer queries are answered timely and to satisfaction.
• Assist customers via email, chat, or social channels and provide best solutions.
• Escalate complaints to Operations Supervisor when needed and follow up.
• Provide accurate and complete information using available communication methods.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Interpersonal skills

Education

High School Diploma

Job description

Unifin Inc is a banking-focused BPO company seeking a Customer Service Representative fluent in English and Spanish. You will handle inbound inquiries and complaints in a Financial/Bank Services setting, maintaining a professional, empathetic demeanor and resolving issues to customer satisfaction.

The role supports multi-channel communication (email, chat, social) and requires the ability to escalate complex cases to the Operations Supervisor while ensuring accurate information is conveyed to