Remote Bank Customer Service Specialist I

WesBanco Bank Inc.; Uniontown (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Uniontown, OH is seeking a Customer Service Specialist I to handle inbound calls, provide information on bank products and services, and resolve customer requests in a fast-paced call center.

You will de-escalate issues, own problems through resolution, assist customers with digital banking, debit cards, and account questions, and maintain strong service levels and professional communication.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.
• High school diploma or GED required.
• Willingness to work a flexible schedule, including some holidays and outside normal banking hours.
• Ability to work independently and multi-task in a fast-paced environment.
• Strong written and verbal communication with empathy and active listening.

Responsibilities

• Handle inbound calls from all queues including account questions and product information.
• De-escalate situations when necessary or escalate to supervisor after de-escalation attempt.
• Accept ownership of customer requests and follow through to resolution.
• Assist customers with digital banking, including apps and online services across supported devices.
• Complete customer transactions and verify or correct account information with business partners as needed.
• Maintain knowledge of banking products and policy to respond accurately and efficiently.
• Adhere to schedule and meeting quality metrics and participate in reviews.

Skills

Customer service

Call center

Time management

Communication

Multitasking

Education

High school diploma or GED

Tools

Android devices

Apple devices

PC / computer

Job description

WesBanco Bank Inc. in Uniontown, OH is seeking a Customer Service Specialist I to handle inbound calls, provide information on bank products and services, and resolve customer requests in a fast-paced call center.

You will de-escalate issues, own problems through resolution, assist customers with digital banking, debit cards, and account questions, and maintain strong service levels and professional communication.