Banking Call Center Specialist I

WesBanco Bank Inc.

Parkersburg (WV)

Remote

USD 38,000 - 48,000

Full time

14 days+

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Job summary

WesBanco Bank Inc. in the United States is seeking a Customer Service Specialist I to respond to customer inquiries related to bank products and services in the call center and resolve issues within service levels.

The role emphasizes professionalism, empathy, and efficiency, handling inbound calls, supporting digital banking, debit card processing, and coordinating with business partners to complete transactions.

Qualifications

Minimum one year of customer service experience.
Minimum of one year of contact center experience or equivalent.
Experience in banking or financial institution preferred.
Strong communication and problem-solving skills.

Responsibilities

Handle inbound calls from various queues with product and service information.
Assist customers with digital banking, debit card processing, and related inquiries.
Engage with partners to complete transactions and resolve issues.
De-escalate situations and escalate to supervisor when needed.
Meet call quality, schedule adherence, and customer satisfaction metrics.
Maintain knowledge of deposit, loan, and digital banking services.
Work with confidential information and ensure privacy.
Be adaptable to a remote work environment and flexible scheduling.]
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