Banking Customer Experience Specialist I

WesBanco Bank Inc.; Williamstown (OH); Remote; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls in our bank's call center on an alternate schedule. You will respond to customer inquiries, provide information on banking products, complete transactions, and coordinate with business partners to resolve issues.

The role emphasizes accurate problem solving, professional communication, and adherence to service levels while working in a remote-friendly environment.

Qualifications

• Minimum of one year of customer service experience; banking experience preferred.
• One year of contact center experience or equivalent required.
• Ability to work independently and multi-task in a fast-paced environment.

Responsibilities

• Handle inbound calls from all queues, provide product and service information.
• Resolve customer inquiries and complete transactions with correct partners.
• De-escalate situations and escalate to supervisor when needed.
• Meet call quality, schedule adherence, and customer satisfaction metrics.
• Maintain knowledge of deposits, loans, and digital banking services.

Skills

Time management

Independent work

Multi-tasking

Communication skills

Empathy / active listening

Professional demeanor

Typing speed

Customer service experience

Call center experience

Education

High school diploma or GED

Tools

Desktop PC

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls in our bank's call center on an alternate schedule. You will respond to customer inquiries, provide information on banking products, complete transactions, and coordinate with business partners to resolve issues.

The role emphasizes accurate problem solving, professional communication, and adherence to service levels while working in a remote-friendly environment.