Remote Banking Support Specialist

WesBanco Bank Inc.; Huntington (WV); On-site; USD 32,000 - 43,000; Full time

Job summary

WesBanco Bank Inc. in Huntington, WV, is seeking a Customer Service Specialist I to handle inbound calls and assist customers with banking products and digital services. You will work on a structured schedule and strive to meet service levels while delivering professional, courteous support.

The role requires strong communication, problem-solving, and the ability to de-escalate issues, with a focus on resolving inquiries during the call and building customer relationships.

Qualifications

• Minimum of one year of customer service experience; banking or financial institution experience preferred.
• Minimum of one year of contact center experience or equivalent.
• Ability to work independently and multi-task in a fast-paced environment.
• Strong communication and active listening skills with customers.

Responsibilities

• Handle inbound calls from multiple queues including account questions and product information.
• Assist customers with digital banking services and device support.
• De-escalate situations and escalate to supervisor when needed.
• Complete customer transactions and update account information.
• Maintain knowledge of banking products and policies.
• Attend weekly quality reviews and departmental meetings.

Skills

Customer service

Call center experience

De-escalation

Time management

Multitasking

Communication skills

Remote work

Empathy

Phone etiquette

Education

High school diploma or GED

Tools

Banking software

Microsoft Office

PC proficiency

Job description

WesBanco Bank Inc. in Huntington, WV, is seeking a Customer Service Specialist I to handle inbound calls and assist customers with banking products and digital services. You will work on a structured schedule and strive to meet service levels while delivering professional, courteous support.

The role requires strong communication, problem-solving, and the ability to de-escalate issues, with a focus on resolving inquiries during the call and building customer relationships.