Remote B2B Cybersecurity Support Specialist

Keeper Security, Inc.; Northern (KY); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Keeper Security, Inc. is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This role can be 100% remote from select locations with a hybrid option for candidates near Chicago, IL.

You will handle client requests via phone and email, troubleshoot in real time using Salesforce, and deliver professional assistance to Keeper customers. The ideal candidate is organized, a strong communicator, and comfortable working in a fast-paced,

Qualifications

• 1+ years of experience in a business to business (B2B) technical support role.
• Experience with Google Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with clients

Responsibilities

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to elevate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Skills

B2B technical support

Excellent communication

Presentation skills

Independent and team work

Professionalism with clients

Tools

ServiceNow

Google Docs

MS Office

Job description

Keeper Security, Inc. is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This role can be 100% remote from select locations with a hybrid option for candidates near Chicago, IL.

You will handle client requests via phone and email, troubleshoot in real time using Salesforce, and deliver professional assistance to Keeper customers. The ideal candidate is organized, a strong communicator, and comfortable working in a fast-paced,