Remote Technical Consumer Support Specialist

Keeper Security, Inc.; Chicago (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision (Inclusive of

401k (Roth/Traditional)

Generous PTO

Bonus opportunities

Job summary

Keeper Security, Inc. is hiring a Technical Consumer Support Specialist to join our B2C Support team. This 100% remote role offers a hybrid option for Chicago-area candidates and requires excellent customer service skills across calls, chats, and emails.

You will help customers understand product features, provide accurate information, and maintain high-quality support in a fast-paced environment. Prior experience in software or tech support is preferred, with bilingual ability considered a plus.

Qualifications

• 1+ years of experience in a customer service or support role or equivalent training and certifications.
• Hands-on proficiency in Microsoft Office Suite and GSuite.
• Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
• Must have strong typing skills - 40+ wpm.
• Must be polite, organized, punctual and detail oriented.
• Empathetic and patient with a customer first mindset.
• Excellent communication skills, both verbal and written.
• Proven experience succeeding in a high volume work environment with the ability to multitask.

Responsibilities

• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner.
• Recognize, document, and alert management of trends in customer calls, chats or emails.
• Proactively identify product improvements, identify and reproduce bugs, report and elevate to management.
• Apply a positive and professional attitude and image for all customers and stakeholders.
• Maintain quality in a fast-paced environment.
• Ability to uphold company policy and procedures.
• Maintain confidential data and and customer information.
• Follow outlined procedures as they pertain to support team guidelines.
• Ability and drive to perform other core role functions as assigned by management.

Skills

Customer service

MS Office

GSuite

Typing

Communication

Education

Bachelor's Degree preferred

Tools

Mac OS

Windows OS

Android

iOS

Job description

Keeper Security, Inc. is hiring a Technical Consumer Support Specialist to join our B2C Support team. This 100% remote role offers a hybrid option for Chicago-area candidates and requires excellent customer service skills across calls, chats, and emails.

You will help customers understand product features, provide accurate information, and maintain high-quality support in a fast-paced environment. Prior experience in software or tech support is preferred, with bilingual ability considered a plus.