Remote Technical Consumer Support Specialist

Keeper-Security,-Inc.; Chicago (IL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Keeper Security, Inc. is hiring a Technical Consumer Support Specialist to assist consumer customers remotely across the US. This role responds to calls, chats, and emails, ensuring clear product information and a high level of service.

The position supports a 100% remote workflow from select locations (Central, Mountain or Eastern Time Zones), with potential for a hybrid schedule for candidates in the Chicago metro area. Shift: Sunday - Thursday, 8:30am - 5pm CST.

Qualifications

• 1+ years of experience in a customer service or support role or equivalent training and certifications.
• Hands-on proficiency in Microsoft Office Suite and GSuite.
• Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.

Responsibilities

• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
• Recognize, document, and alert management of trends in customer calls, chats or emails
• Proactively identify product improvements, identify and reproduce bugs, report and elevate to management
• Apply a positive and professional attitude and image for all customers and stakeholders
• Maintain quality in a fast-paced environment
• Follow outlined procedures as they pertain to support team guidelines
• Maintain confidential data and and customer information
• Ability and drive to perform other core role functions as assigned by management

Skills

Customer service

Typing 40 wpm

Communication skills

Multitasking

Empathy

Team player

Education

Bachelor's degree preferred

Tools

Microsoft Office

GSuite

Job description

Keeper Security, Inc. is hiring a Technical Consumer Support Specialist to assist consumer customers remotely across the US. This role responds to calls, chats, and emails, ensuring clear product information and a high level of service.

The position supports a 100% remote workflow from select locations (Central, Mountain or Eastern Time Zones), with potential for a hybrid schedule for candidates in the Chicago metro area. Shift: Sunday - Thursday, 8:30am - 5pm CST.