Remote Technical Support Specialist – Cybersecurity

Keeper Security; Chicago (IL); Remote; USD 52,000 - 60,000; Full time

Job summary

Keeper Security is seeking a Technical Consumer Support Specialist to join our B2C Support team. This role is 100% remote from select US locations, with a hybrid option for candidates in the Chicago, IL metro area.

You will assist Keeper's consumer customers via calls, chats, and emails, ensuring clear product understanding and helpful guidance. You should have at least 1 year in customer service or support, be proficient with MS Office and GSuite, and comfortable with smartphones, tablets, and

Qualifications

• 1+ years of experience in a customer service or support role or equivalent training and certifications.
• Hands-on proficiency in Microsoft Office Suite and GSuite.
• Experience with smartphones, tablets and computers (Mac, Android, Windows).
• Strong typing skills (40+ wpm).
• Polite, organized, punctual and detail-oriented.
• Empathetic and patient with a customer-first mindset.
• Excellent verbal and written communication skills.
• Proven ability to multitask in a high-volume environment.

Responsibilities

• Resolve user inquiries via phone, email, chat, and screen sharing in a timely manner.
• Identify trends in customer calls, chats, or emails and alert management.
• Proactively identify product improvements and reproduce bugs for escalation.
• Maintain a professional image and positive attitude with customers and stakeholders.
• Uphold company policies and procedures and protect confidentiality.
• Follow team guidelines and be adaptable to other core duties as assigned.

Skills

Customer service

Typing 40 wpm

MS Office

GSuite

Multitasking

Communication

Time management

Independent worker

Empathetic

Education

Bachelor's degree preferred

Tools

Microsoft Office

GSuite

Job description

Keeper Security is seeking a Technical Consumer Support Specialist to join our B2C Support team. This role is 100% remote from select US locations, with a hybrid option for candidates in the Chicago, IL metro area.

You will assist Keeper's consumer customers via calls, chats, and emails, ensuring clear product understanding and helpful guidance. You should have at least 1 year in customer service or support, be proficient with MS Office and GSuite, and comfortable with smartphones, tablets, and