Remote Night-Shift Systems Support Engineer (Cybersecurity)

Keepersecurity; United States; Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Disability Insurance

401k

Job summary

Keeper Security, Inc. is seeking a Systems Support Engineer for the Night Shift to join our B2B support team. This 100% remote role offers a hybrid option for candidates in the Chicago, IL metro area and involves providing complex technical support and resolution analysis to Keeper customers.

You will work closely with clients and internal teams to install, deploy, and troubleshoot Keeper software, ensuring high-quality service and timely case resolution in a fast-growing cybersecurity company.

Qualifications

• 5+ years of experience in IT management and system administration.
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting.
• Experience working with Single Sign On (SSO) environments and Active Directory.
• Advanced knowledge of Firewalls, AD environments, DNS, LDAP, and authentication protocols.
• Excellent command of Linux shell and PowerShell; familiarity with prem/cloud/hybrid environments.

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Represent the customer to ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle.
• Assist customers in the installation and deployment of Keeper’s software products.
• Track and monitor all support cases to ensure timely resolution and follow-up.
• Clearly identify, document, and find solutions for customer issues and product problems.
• Escalate critical customer situations to management and engineering teams.
• Communicate technical issues and solutions to engineering, QA, sales, and support teams and customers.

Education

Bachelor's degree or equivalent experience

Tools

Mac OS X

Windows

Linux

Single Sign On (SSO)

Active Directory

Firewalls

DNS

LDAP

PowerShell

Python

Hybrid/cloud environments

Job description

Keeper Security, Inc. is seeking a Systems Support Engineer for the Night Shift to join our B2B support team. This 100% remote role offers a hybrid option for candidates in the Chicago, IL metro area and involves providing complex technical support and resolution analysis to Keeper customers.

You will work closely with clients and internal teams to install, deploy, and troubleshoot Keeper software, ensuring high-quality service and timely case resolution in a fast-growing cybersecurity company.