Remote AWS Project Manager – CCaaS & AI Delivery

NeuraFlash, LLC; Seattle (WA); Hybrid; USD 101,000 - 245,000; Full time

Job summary

NeuraFlash, LLC, a part of Accenture, seeks an AWS Project Manager to lead cloud-based contact center initiatives for Mid‑Market & Enterprise clients using Amazon Connect and the AWS ecosystem. You will steer requirements, designs, and delivery, coordinating across teams to ensure success.

The ideal candidate has 5+ years in CCaaS project management, hands-on Amazon Connect experience, and a proven track record in Agile/hybrid delivery with strong client-facing skills.

Qualifications

• 5+ years of project management in CCaaS environments.
• 2+ years as PM or Scrum lead on Amazon Connect projects.
• AI delivery/solutions experience in a contact center context.
• Experience with SOW/Change Order contracting.
• Experience in professional services/consulting.
• Proficient with Agile and hybrid delivery approaches.
• Bachelor's degree in Business, Engineering, IT or Management.

Responsibilities

• Plan, initiate, and lead end-to-end delivery of CCaaS and AI agentic solutions.
• Monitor financials, scope, schedule, milestones, and risks.
• Facilitate regular status meetings and publish weekly progress reports.
• Act as the client’s primary day‑to‑day contact and build relationships.
• Lead customer Outcomes sessions and track success metrics.
• Coordinate with AWS, vendors, architects, DevOps on dependencies.
• Serve as Agile Scrum Master guiding the SDLC process.
• Apply AI-assisted tools to accelerate delivery within client data handling rules.

Skills

Project management

CCaaS

Amazon Connect

AI delivery

Agile methods

Hybrid delivery

Client communication

Education

Bachelor's degree in Business/Engineering/IT/Management

Tools

Jira

Smartsheet

Job description

NeuraFlash, LLC, a part of Accenture, seeks an AWS Project Manager to lead cloud-based contact center initiatives for Mid‑Market & Enterprise clients using Amazon Connect and the AWS ecosystem. You will steer requirements, designs, and delivery, coordinating across teams to ensure success.

The ideal candidate has 5+ years in CCaaS project management, hands-on Amazon Connect experience, and a proven track record in Agile/hybrid delivery with strong client-facing skills.