AWS Cloud & CCaaS Architect

NeuraFlash, LLC; United States; Hybrid; USD 140,000 - 210,000; Full time

Job summary

NeuraFlash, LLC, part of Accenture, is seeking an AWS Technical Architect to lead cloud solutions across AWS and Salesforce ecosystems. You will guide design, integration, and deployment for contact center solutions while mentoring teams and driving measurable ROI for clients.

You will collaborate with executives, manage stakeholders, and ensure successful cloud deployments with best practices in security, scalability, and performance.

Qualifications

• Customer-facing experience in contact centers or sales engineering.
• Advanced knowledge of AWS services and cloud architecture.
• Experience integrating WFM, CRM, and contact center solutions.
• Ability to translate requirements into scalable cloud architectures.

Responsibilities

• Build and launch Amazon Connect solutions for customers.
• Lead architecture design reviews and ROI-focused discussions.
• Mentor technical teams and ensure timely delivery in AWS and Salesforce clouds.
• Deliver end-user training and customer-facing documentation.

Skills

AWS

Salesforce Service Cloud

Contact center design

API integration

Scripting languages

CI/CD automation

Infrastructure as code

Pre-sales/consulting

WFM / campaign mgmt

Education

AWS Cloud Practitioner Certification

AWS Developer Associate Certification or Professional

AWS Solutions Architect Certification or Professional

Salesforce Certified Administrator

Tools

AWS CloudFormation

Lambda

Lex

CDK / Terraform

Jenkins / GitLab CI/CD

Job description

NeuraFlash, LLC, part of Accenture, is seeking an AWS Technical Architect to lead cloud solutions across AWS and Salesforce ecosystems. You will guide design, integration, and deployment for contact center solutions while mentoring teams and driving measurable ROI for clients.

You will collaborate with executives, manage stakeholders, and ensure successful cloud deployments with best practices in security, scalability, and performance.