AWS CCaaS Project Lead – Remote & AI-Driven Delivery

Bot Jobs; Myrtle Point (OR); Remote; USD 110,000 - 170,000; Full time

Job summary

NeuraFlash, Part of Accenture, is hiring an AWS Project Manager to lead cloud-based contact center deployments for Mid-Market and Enterprise clients. You will guide requirements, design, and delivery of solutions built on Amazon Connect and the AWS ecosystem, partnering with AWS and client teams.

The role emphasizes stakeholder engagement, deadlines, and hands-on governance across governance, UI, data, and testing, with remote USA work options.

Qualifications

• 5+ years leading CCaaS or contact center projects.
• 2+ years on Amazon Connect implementations.
• Experience in professional services/consulting.
• AWS certification preferred.

Responsibilities

• Lead full lifecycle delivery of CCaaS and AI-enabled solutions.
• Manage scope, schedule, risks, and budgets.
• Facilitate stakeholder meetings and report progress.
• Coordinate across distributed teams and Agile teams.

Skills

Project management

AWS / Amazon Connect

CCaaS / contact center

Agile / Scrum

Stakeholder management

Jira / Smartsheet

Education

Bachelor's degree

Tools

Jira

Smartsheet

Confluence

Job description

NeuraFlash, Part of Accenture, is hiring an AWS Project Manager to lead cloud-based contact center deployments for Mid-Market and Enterprise clients. You will guide requirements, design, and delivery of solutions built on Amazon Connect and the AWS ecosystem, partnering with AWS and client teams.

The role emphasizes stakeholder engagement, deadlines, and hands-on governance across governance, UI, data, and testing, with remote USA work options.