Remote AWS CCaaS Project Manager (AI & Cloud)

NeuraFlash, LLC; United States; Hybrid; USD 87,000 - 266,000; Full time

Job summary

NeuraFlash, Part of Accenture, is seeking an AWS Project Manager to lead mid-market and enterprise contact center initiatives on Amazon Connect and the broader AWS ecosystem. The ideal candidate will manage requirements, designs, and cloud-based deployments while engaging with VP and Director-level stakeholders to ensure successful delivery.

You will blend client leadership with hands-on delivery, applying Agile methods and collaborating across AWS teams, Solution & Technical Architects, and

Qualifications

• 5+ years of project management experience in contact center environments.
• 2+ years hands-on PM or Scrum lead on Amazon Connect implementations.
• AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects.
• Experience in professional services/consulting.
• Experience with estimation/sizing and SOW/Change Order contracting.
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders.
• Experience applying Agile and hybrid approaches to project management.
• Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification.

Responsibilities

• Plan, initiate, and lead the full lifecycle delivery of CCaaS, conversational AI, and agentic solutions and migrations.
• Monitor and manage project financials, scope and change control, schedule, dependencies, milestones, and risks.
• Facilitate regular status meetings with the project team, sponsors, and all stakeholders, and publish weekly status reports that communicate progress, risks, and milestones.
• Act as the client’s primary day-to-day point of contact, building strong customer relationships.
• Lead client-facing Outcomes and Business Objectives sessions at kickoff, define success metrics, and track progress.
• Establish client and project team roles, decision rights, and dependencies at kickoff, and drive timely client decisions and stakeholder access.
• Partner with Solution & Technical Architects to capture and trace requirements and user stories through design specs and delivery.
• Assist consultant teams in client presentations during requirements, design, pilot, and UAT sessions.
• Facilitate and support User Acceptance Testing (UAT), including coordinating test plans and defects.
• Support end-user training by coordinating logistics and materials.
• Plan and coordinate production cutover and post-go-live hypercare activities.
• Coordinate across distributed teams, including AWS, vendors, architects, developers, QA, and DevOps.
• Serve as Agile Scrum Master and guide the SDLC process.
• Apply AI-assisted tools to accelerate delivery within client data-handling requirements.

Skills

Project management

CCaaS

Amazon Connect

Agile methodologies

Stakeholder management

SOW/Change orders

Professional services

Jira

Education

Bachelor's Degree

Tools

Jira

Smartsheet

Job description

NeuraFlash, Part of Accenture, is seeking an AWS Project Manager to lead mid-market and enterprise contact center initiatives on Amazon Connect and the broader AWS ecosystem. The ideal candidate will manage requirements, designs, and cloud-based deployments while engaging with VP and Director-level stakeholders to ensure successful delivery.

You will blend client leadership with hands-on delivery, applying Agile methods and collaborating across AWS teams, Solution & Technical Architects, and