Remote Automotive Support Specialist

Morley Companies; Michigan; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Disability insurance

Teladoc access

Job summary

Morley Companies is seeking a remote customer service associate to support one of the world’s leading automotive brands from a Michigan-resident remote setup.

You will handle inbound/outbound calls, chats, and emails, follow defined processes, and document each interaction for quality and compliance. The role emphasizes consistency, empathy, and efficient multitasking in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills required.
• Empathy and dependability essential in customer interactions.
• Able to multitask across multiple systems and channels.
• Comfortable using a computer and web-based tools throughout the day.
• Familiarity with AI tools is a plus.
• Typing speed of at least 25 WPM.

Responsibilities

• Handle inbound and outbound customer conversations via phone, chat, and email.
• Research questions using web-based tools and internal systems.
• Document interactions clearly and accurately.
• Manage cases from start to finish following defined steps.

Skills

Excellent written and verbal comms

Empathy and dependability

Multitasking

Computer and web literacy

AI tools proficiency

Typing 25 WPM

Education

High school diploma or equivalent

Job description

Morley Companies is seeking a remote customer service associate to support one of the world’s leading automotive brands from a Michigan-resident remote setup.

You will handle inbound/outbound calls, chats, and emails, follow defined processes, and document each interaction for quality and compliance. The role emphasizes consistency, empathy, and efficient multitasking in a fast-paced environment.