Remote Auto Service Support Specialist

Morley; Florida; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision insurance

Paid time off

401(k) with match

FSA

Job summary

Morley is seeking a remote Customer Service Associate to support a national automotive brand from a home office. You will handle inbound/outbound calls, chats, and emails, documenting each interaction and guiding customers through resolution with a patient, consistent approach.

Structured contact center environment with defined processes, emphasis on reliability, and opportunities to work across multiple channels while maintaining quality and compliance. No automotive knowledge required.

Qualifications

• Background check & drug screen clearance required
• High school diploma or equivalent
• 3+ years of customer service experience
• Shifts within hours of operation: Mon–Sat, 8am–9pm ET
• Reliable attendance and on-time logins are essential

Responsibilities

• Provide timely, accurate solutions via inbound/outbound calls and other channels
• Research questions using web-based tools and internal systems
• Document interactions clearly and accurately
• Manage cases from start to resolution following standardized steps

Skills

Excellent written & verbal comms

Empathy & dependability

Multitasking

Computer/web navigation

AI tools familiarity

Typing 25 wpm

Job description

Morley is seeking a remote Customer Service Associate to support a national automotive brand from a home office. You will handle inbound/outbound calls, chats, and emails, documenting each interaction and guiding customers through resolution with a patient, consistent approach.

Structured contact center environment with defined processes, emphasis on reliability, and opportunities to work across multiple channels while maintaining quality and compliance. No automotive knowledge required.