Remote Auto Support Specialist (MI)

Morley

Kentucky

Remote

USD 34,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Teladoc access

Nurse help desk

Job summary

Morley is seeking a remote customer service associate to support a leading automotive brand from home. You will handle inbound/outbound calls, chats and emails, following defined steps and documenting interactions. The role operates in a structured contact center with high pace, requires patience, empathy, and reliability.

Michigan residents preferred; remote setup must be distraction-free. You will use web-based tools, research questions, and manage cases from start to finish, with schedules

Qualifications

Must have strong written and verbal communication skills.
Empathy and dependability are essential for customer interactions.
Ability to multitask across systems while maintaining accuracy.
Comfort using a computer and web-based tools during calls and chats.
Experience with AI tools and resources is a plus.
Typing speed of at least 25 words per minute.

Responsibilities

Handle inbound and outbound conversations (phone, chat, email) with a positive attitude.
Use web-based tools and internal systems to research questions and requests.
Document each interaction clearly and accurately.
Manage assigned cases from start to finish by following defined steps and completing actions.

Skills

Clear communication

Empathy

Dependability

Multitasking

Computer/web savvy

Typing 25 WPM

Education

High school diploma or equivalent

Job description

Michigan residents preferred; remote setup must be distraction-free. You will use web-based tools, research questions, and manage cases from start to finish, with schedules

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