Remote Automotive Support Specialist

Morley; Idaho; Remote; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

401(k) match

Disability insurance

Teladoc access

Job summary

Morley is seeking a remote contact center associate to support a leading automotive brand from a Michigan-based home office. You’ll handle inbound/outbound calls, chats, emails, and research requests using multiple systems, while documenting interactions and maintaining accuracy.

Ideal candidates are reliable, patient and capable of steady, high-volume work; a minimum 3+ years in customer service and a typing speed of 25 WPM are preferred, with strong communication and empathy as core strengths.

Qualifications

• Excellent written and verbal communication.
• Empathy and dependability.
• Able to efficiently multitask.
• Comfortable using a computer and the web (multiple systems).
• Comfortable using AI tools and resources.
• Typing speed of at least 25 words per minute.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive attitude.
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps and completing required actions.

Skills

Clear communication

Empathy

Multitasking

Computer & web usage

AI tools

Typing 25 WPM

Job description

Morley is seeking a remote contact center associate to support a leading automotive brand from a Michigan-based home office. You’ll handle inbound/outbound calls, chats, emails, and research requests using multiple systems, while documenting interactions and maintaining accuracy.

Ideal candidates are reliable, patient and capable of steady, high-volume work; a minimum 3+ years in customer service and a typing speed of 25 WPM are preferred, with strong communication and empathy as core strengths.