Remote Automotive Parts Support Specialist

Summit Racing Equipment; Nashville (TN); Remote; USD 18,000 - 25,000; Full time

Job summary

Summit Racing Equipment is seeking a remote Customer Service Associate to help customers with orders, tracking, returns, warranties, and product questions. You’ll provide friendly, professional support during calls and messages, using available resources to resolve issues efficiently.

The role is full-time, with evenings and some Saturdays, requiring a high school diploma and preferably previous customer service or automotive knowledge.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Customer service experience preferred.
• Automotive knowledge or 2+ years in automotive industry preferred.

Responsibilities

• Handle inbound customer calls and provide friendly, professional service.
• Assist with order tracking, returns, warranty questions, and parts guidance.
• Use Talkdesk and other available tools to resolve customer issues.
• Maintain professionalism and meet department standards.

Skills

Customer service

Active listening

Multitasking

Time management

Professional communication

Education

High school diploma or GED

Tools

Talkdesk

Windows OS

Job description

Summit Racing Equipment is seeking a remote Customer Service Associate to help customers with orders, tracking, returns, warranties, and product questions. You’ll provide friendly, professional support during calls and messages, using available resources to resolve issues efficiently.

The role is full-time, with evenings and some Saturdays, requiring a high school diploma and preferably previous customer service or automotive knowledge.