Remote Automotive Parts Support Specialist

Summit Racing Equipment; Columbus (OH); Remote; USD 18,000 - 25,000; Full time

Job summary

Summit Racing Equipment is seeking a remote Customer Care Associate to assist customers with orders, tracking, returns, warranties and automotive part selections from home.

In this full-time role, you will handle inbound calls via Talkdesk, resolving issues in a friendly, professional manner while meeting performance standards. Training is provided to ensure product knowledge and service excellence.

Qualifications

• High school diploma or GED required or equivalent work experience.
• Customer service experience preferred.
• Automotive knowledge or at least 2 years of automotive industry experience preferred

Responsibilities

• Assist customers with order questions, tracking, returns, and warranty inquiries.
• Handle inbound calls using Talkdesk and provide friendly service.
• Communicate clearly and resolve issues while meeting department standards.

Skills

Customer service

Active listening

Multitasking

Time management

Communication

Education

High school diploma or GED

Job description

Summit Racing Equipment is seeking a remote Customer Care Associate to assist customers with orders, tracking, returns, warranties and automotive part selections from home.

In this full-time role, you will handle inbound calls via Talkdesk, resolving issues in a friendly, professional manner while meeting performance standards. Training is provided to ensure product knowledge and service excellence.