Remote Auto Parts Support Specialist

Summit Racing Equipment; Atlanta (GA); Remote; USD 18,000 - 25,000; Full time

Job summary

Summit Racing Equipment is seeking a customer support specialist for a remote, full-time position. You will assist customers with orders, answer questions about tracking, returns, and warranties, and use Talkdesk and Windows-based tools to resolve issues, aiming to deliver a friendly, professional experience.

You'll work Monday-Friday 3:30 PM - Midnight ET with occasional Saturday shifts, and participate in hands-on training to ensure success.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Customer service experience preferred.
• Automotive knowledge or at least 2 years of automotive industry experience preferred

Responsibilities

• Assist customers with orders and post-sale questions.
• Track orders, returns, and warranties using available tools.
• Provide friendly, professional service on every call.

Job description

Summit Racing Equipment is seeking a customer support specialist for a remote, full-time position. You will assist customers with orders, answer questions about tracking, returns, and warranties, and use Talkdesk and Windows-based tools to resolve issues, aiming to deliver a friendly, professional experience.

You'll work Monday-Friday 3:30 PM - Midnight ET with occasional Saturday shifts, and participate in hands-on training to ensure success.