Remote Automotive Claims Specialist

DriveTime; Lorida (FL); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Work From Home

Medical, dental, and vision coverage

401(K)

Company paid life insurance

Short and long-term disability

Tuition Reimbursement

Wellness Program

Gratitude is Green

Consistent Work Schedule

Game Room

In-House Gym

Social Events

Paid Time Off

Job summary

DriveTime Family of Brands is seeking a detail-oriented warranty claims professional to adjudicate repair and diagnostics for pre-sale and customer vehicles under warranty. You will work with repair facilities, document actions, and follow department processes to ensure timely decisions.

Candidates should have automotive knowledge, strong communication and negotiation skills, and the ability to manage multiple claims in a high-volume environment.

Qualifications

• Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices.
• Must have clear and professional verbal and written communication, as well as strong negotiation skills
• Is proficient in typing and general computer skills.
• Must be comfortable in a high-volume, collaborative environment, and managing multiple priorities
• Must be solutions-oriented.

Responsibilities

• Properly adjudicates claims within approval limit and in accordance with department & industry standards.
• Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions.
• Effectively navigates department resources in order ensure adherence to department process flows and policies.
• Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims.
• Other duties as assigned

Skills

Automotive knowledge

Communication skills

Negotiation skills

Typing and computer skills

High-volume environment

Prioritization

Education

High-school diploma

Bachelor’s Degree preferred

Job description

DriveTime Family of Brands is seeking a detail-oriented warranty claims professional to adjudicate repair and diagnostics for pre-sale and customer vehicles under warranty. You will work with repair facilities, document actions, and follow department processes to ensure timely decisions.

Candidates should have automotive knowledge, strong communication and negotiation skills, and the ability to manage multiple claims in a high-volume environment.