Remote Mechanical Claims Adjuster – Auto Warranty

DriveTime; Crystal Bay (NV); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Work From Home

Medical, dental, and vision coverage

401(K)

Life insurance

Disability insurance

Growth opportunities

Tuition reimbursement

Wellness program

Team social events

Paid time off

Job summary

DriveTime is seeking a claims adjudicator who collaborates with repair facilities to validate and approve warranty-related diagnostics and repair payments. The role requires solid automotive knowledge, clear communication, and meticulous documentation in our systems.

You will handle claims within policy guidelines, coordinate with shops and customers, and maintain documentation while navigating department processes.

Qualifications

• High-school diploma required; Bachelor’s Degree preferred.
• 3+ years of experience with current automotive mechanical and diagnostics.
• Strong understanding of automotive systems, repair procedures, parts pricing, and labor guides.
• Clear and professional verbal and written communication; strong negotiation skills.
• Proficient in typing and general computer skills.
• Comfortable in a high-volume, collaborative environment with multiple priorities; solutions-oriented.

Responsibilities

• Adjudicates and approves payments for diagnostics and repairs for pre-sale and customer vehicles under warranty.
• Notates all actions in internal systems and ensures documentation of interactions with shops and customers.
• Navigates department resources to follow processes and policies.
• Manages list of assigned pending claims and follows up with repair facilities to decision claims.
• Performs other duties as assigned.

Skills

Automotive knowledge

Communication

Typing

Multitasking

Solutions oriented

Negotiation skills

Education

High-school diploma

Bachelor’s degree

Job description

DriveTime is seeking a claims adjudicator who collaborates with repair facilities to validate and approve warranty-related diagnostics and repair payments. The role requires solid automotive knowledge, clear communication, and meticulous documentation in our systems.

You will handle claims within policy guidelines, coordinate with shops and customers, and maintain documentation while navigating department processes.