Remote Automation Systems Specialist

Internal Revenue Service; Andover (MA); Hybrid; USD 43,000 - 95,000; Full time

Job summary

The Internal Revenue Service (SBSE CAMP COLL - Campus Collection Andover) is seeking qualified personnel to support IT operations, security coordination, and user support. The role encompasses troubleshooting hardware and software, coordinating with IT for issues, and training users within a federal environment.

Position offers a 40-hour work week, Monday–Friday, with a day shift. The posted salary range is $42,597–$94,563 per year and telework eligibility is available.

Qualifications

• A college or university degree is generally required from an accredited institution.
• Foreign education may be used if deemed equivalent.
• Proof of credentials may be required during application.

Responsibilities

• Identify information and data needed for operational activities.
• Respond to user-reported problems daily and coordinate with IT for resolution.
• Provide technical support for multimedia equipment, laptops, and peripherals.
• Coordinate hardware replacements and configuration of shared devices.
• Serve as Functional Security Coordinator; manage access requests and training.

Education

Bachelor's degree or equivalent

Job description

The Internal Revenue Service (SBSE CAMP COLL - Campus Collection Andover) is seeking qualified personnel to support IT operations, security coordination, and user support. The role encompasses troubleshooting hardware and software, coordinating with IT for issues, and training users within a federal environment.

Position offers a 40-hour work week, Monday–Friday, with a day shift. The posted salary range is $42,597–$94,563 per year and telework eligibility is available.