Automation Systems Specialist

Internal Revenue Service; Andover (MA); Hybrid; USD 43,000 - 95,000; Full time

Job summary

The Internal Revenue Service (SBSE CAMP COLL - Campus Collection Andover) is seeking qualified personnel to support IT operations, security coordination, and user support. The role encompasses troubleshooting hardware and software, coordinating with IT for issues, and training users within a federal environment.

Position offers a 40-hour work week, Monday–Friday, with a day shift. The posted salary range is $42,597–$94,563 per year and telework eligibility is available.

Qualifications

• A college or university degree is generally required from an accredited institution.
• Foreign education may be used if deemed equivalent.
• Proof of credentials may be required during application.

Responsibilities

• Identify information and data needed for operational activities.
• Respond to user-reported problems daily and coordinate with IT for resolution.
• Provide technical support for multimedia equipment, laptops, and peripherals.
• Coordinate hardware replacements and configuration of shared devices.
• Serve as Functional Security Coordinator; manage access requests and training.

Education

Bachelor's degree or equivalent

Job description

• Schedule: Monday-Friday; Day Shift; 40 hours per week. Actual shift will be determined at time of selection

WHAT IS SMALL BUSINESS/SELF EMPLOYED (SB/SE)?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE CAMP COLL - Campus Collection Andover - REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Works with management and users to determine information and data needed for operational activities.

The result may require coordination with Information Technology (IT) or headquarters for additional information, technical assistance, work scheduling or timeframes for systemic resolution. Responds to user-reported problems and issues daily. Works with users to identify and troubleshoot the origin of hardware and software problems. Escalates out-of-scope problems to the IT help desk and ensures problems are resolved.

Provides technical support for multimedia equipment, laptops, and peripheral devices used in workstations, meeting rooms, training environments, and to accommodate onsite visitors. Performs troubleshooting, deployment, configuration, and replacement of laptop and peripheral equipment. Coordinates with IT to facilitate hardware replacements and configuration of shared laptops when needed to ensure operational readiness.

Serves as the Functional Security Coordinator for the area. Ensures permissions and passwords are requested and Reviews and submits requests to IT for security access for functional area users. Identifies error trends and barriers in the various SBSE Compliance computer systems that require training and/or guidance. Identifies and assists with the development of basic and refresher training for the various systems and provides training to the employees.

STANDARD POSITION DESCRIPTIONS (SPD): PD21285, PD21286, and PD21287 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $42597 – $94563/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-20.

What is the work schedule?

This is a Monday-Friday; Day Shift; 40 hours per week. Actual shift will be determined at time of selection position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.