Management and Program Assistant

Internal Revenue Service; Andover (MA); Remote; USD 43,000 - 77,000; Full time

Job summary

Internal Revenue Service in Andover, MA seeks a full-time staff member to monitor time usage and schedule adherence as part of Campus Coll operations. The role supports wage and investment activities with real-time analytics, requiring attention to operational performance and coordination with management for staffing decisions.

The position offers a Day Shift, Monday–Friday, 40 hours weekly, with a posted salary range of $42,597–$77,306 per year and eligibility for telework.

Qualifications

• A college or university degree from an accredited institution is generally required.
• Foreign education may be used to meet requirements.
• Evidence of credential equivalence may be required.

Responsibilities

• Monitors and tracks employee time usage through Real Time Adherence (RTA).
• Communicates real-time adherence issues to operations management for resolution.
• Maintains logs of performance issues, staffing, and system problems.
• Monitors schedule adherence by online tools and coordinates staffing.

Education

Bachelor's degree

Job description

• Schedule: Day Shift, Monday-Friday: Start and stop times between 6:00am to 6:00pm, 40 hours per week.

WHAT IS SMALL BUSINESS / SELF EMPLOYED? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE CAMP COLL - Campus Collection Andover - Wage and Investment, Accounts Management, Cmpliance, Campus Operations REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA).

Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system. Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks. Maintains a log of operational performance issues, staffing, and system problems. Monitors adherence to schedule by on-line tool applications.

Coordinates with management to adjust staffing for telephones and inventory. STANDARD POSITION DESCRIPTIONS (SPD): PD97692, PD97693, and PD97078 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $42597 – $77306/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-20.

What is the work schedule?

This is a Day Shift, Monday-Friday: Start and stop times between 6:00am to 6:00pm, 40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov