Remote IT Help Desk Pro — Elevate User Support

Terrestris, LLC; Homerville (GA); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Tuition assistance

Work-life programs

Job summary

Terrestris, LLC is seeking a Remote IT Help Desk Specialist to support the IRS Criminal Investigation division. The role involves helping over 4000 users nationwide, educating on self-service options, and processing tickets from various queues.

You will provide remote support, manage user accounts, install software/hardware, and troubleshoot issues across desktop and laptop environments while maintaining timely email responses and ticket documentation.

Qualifications

• 1+ year of IT help desk support experience.
• Strong customer service skills, oral and written.
• Ability to work remotely from home.

Responsibilities

• Provide remote support to US staff and CI customers.
• Manage user accounts and access to resources.
• Troubleshoot hardware and software problems on desktops/laptops.
• Install systems and software in customer environments.
• Document resolutions and update ticketing system.

Skills

IT help desk

Customer service

Remote support

Education

High school diploma

Associates degree in IT

Tools

ServiceNow

Job description

Terrestris, LLC is seeking a Remote IT Help Desk Specialist to support the IRS Criminal Investigation division. The role involves helping over 4000 users nationwide, educating on self-service options, and processing tickets from various queues.

You will provide remote support, manage user accounts, install software/hardware, and troubleshoot issues across desktop and laptop environments while maintaining timely email responses and ticket documentation.