In-House Service Scheduler & Customer Experience Assistant

Kids for the Future; Dearborn (MI); Remote; USD 25,000 - 28,000; Full time

Job summary

Village Ford is seeking an Assistant to support Remote Experiences Manager in coordinating Mobile Service and Remote Customer Experience operations at the dealership. This in-house role focuses on daily scheduling, customer communication, vehicle pickups and deliveries, and follow-up activities to ensure a consistent customer experience.

The position requires strong organizational skills and the ability to manage multiple tasks in a fast-paced environment, with attention to detail and clear

Qualifications

• Experience supporting scheduling and customer communication.
• Ability to monitor mobile service scheduling and technician assignments.
• Strong organizational and documentation skills.

Responsibilities

• Monitor daily Mobile Service appointments, pickups, deliveries, and technician assignments.
• Assist in keeping the schedule organized and on track for the Remote Experiences Manager.
• Communicate scheduling changes and operational concerns to the team and customers.

Skills

Customer service

Scheduling coordination

Effective communication

Job description

Village Ford is seeking an Assistant to support Remote Experiences Manager in coordinating Mobile Service and Remote Customer Experience operations at the dealership. This in-house role focuses on daily scheduling, customer communication, vehicle pickups and deliveries, and follow-up activities to ensure a consistent customer experience.

The position requires strong organizational skills and the ability to manage multiple tasks in a fast-paced environment, with attention to detail and clear