Remote Auto Insurance Support Specialist

Velocitii; Texas; Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Starting pay $16–$16.50/hour

Weekend hours incentive +$1/hour

Annual bonuses & merit raises

Free healthcare for you & family

401(k) and life insurance

Paid time off from day one

Job summary

Velocitii is hiring Remote Customer Service Representatives to support auto insurance clients. In this fast-paced role you’ll handle 40–100 calls daily, resolve inquiries, and promote membership benefits while delivering a friendly, professional experience.

We offer paid training, weekend shift incentives, annual bonuses, and comprehensive benefits. The client operates Monday–Friday with some weekend coverage, and you’ll work from a distraction-free home office.

Qualifications

• 6+ months in a call-center environment.
• 1+ year of sales experience.
• 1+ year of customer service experience.
• Knowledge of cars or willingness to learn.
• Strong organizational and problem-solving skills.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.
• High school diploma or GED.

Responsibilities

• Handle 40-100 calls per day depending on season.
• Highlight and sell membership benefits.
• Put customers first and improve their experience.
• Follow on-call procedures and document interactions.
• Move quickly through systems and dual monitors.
• Meet program metrics and customer satisfaction targets.
• Work within a structured role with set start/end times.

Skills

Call center experience

Sales experience

Customer service experience

Knowledge of cars

Organizational skills

Problem solving

Navigate multiple computer systems

Virtual desktop experience

Remote workspace

Education

High school diploma or GED

Tools

Five9

Job description

Velocitii is hiring Remote Customer Service Representatives to support auto insurance clients. In this fast-paced role you’ll handle 40–100 calls daily, resolve inquiries, and promote membership benefits while delivering a friendly, professional experience.

We offer paid training, weekend shift incentives, annual bonuses, and comprehensive benefits. The client operates Monday–Friday with some weekend coverage, and you’ll work from a distraction-free home office.