Remote Medical Insurance Support Specialist

Velocitii; Florida; Remote; USD 22,000 - 24,000; Full time

Benefits offered by this job

Paid training

Annual bonuses and merit raises

Work from home with no commute

Free healthcare for you and yourFamily

Job summary

Velocitii is seeking a Remote Customer Service Representative to support medical insurance inquiries from a home office. You will handle calls, guide users through provider portals, and respond to emails while maintaining service quality in a fast-paced, remote setting.

The role emphasizes training, growth opportunities, and a collaborative team culture with a focus on accuracy and customer care.

Qualifications

• 6+ months in a call-center experience.
• 1+ year of customer service experience.
• Organizational and problem-solving skills.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.
• High school diploma or GED.

Responsibilities

• Answer incoming calls and provide friendly, professional support
• Navigate systems like Clarc, OneNote, LifePro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases inClarc
• Bring a positive attitude and contribute to team improvements
• Meet performance goals while maintaining quality service
• End your day knowing you made someone’s experience smoother and more informed

Skills

Call center experience

Customer service experience

Organizational skills

Problem-solving

Navigate multiple computer systems

Virtual desktop environment

Distraction-free remote workspace

Education

High school diploma or GED

Tools

Clarc

OneNote

LifePro

Teams

Job description

Velocitii is seeking a Remote Customer Service Representative to support medical insurance inquiries from a home office. You will handle calls, guide users through provider portals, and respond to emails while maintaining service quality in a fast-paced, remote setting.

The role emphasizes training, growth opportunities, and a collaborative team culture with a focus on accuracy and customer care.