Remote Life Insurance Support Specialist

Velocitii; Texas; Hybride; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Pay training included

Annual bonuses and merit raises

EZ Access MD – Free Healthcare for You

Healthcare, life insurance, and 401(k)

Résumé du poste

Velocitii seeks a Remote Customer Service Representative to support life insurance and financial service requests in a fast-paced environment. You will handle member and agent inquiries, process policy changes, and ensure compliant, accurate service from a home office.

Ideal candidates have 6+ months of call-center experience and strong communication skills. Training is provided; the role offers growth and benefits and a flexible, remote setup.

Qualifications

• 6+ months in a call-center environment.
• 1+ year of customer service experience.
• Strong communication and problem‑solving abilities.
• Ability to navigate multiple computer systems and a virtual desktop.

Responsabilités

• Handle incoming and outbound calls from members and agents with professionalism and empathy.
• Assist with policy requests, account updates, beneficiary changes, payments, loans, and claims.
• Research member files and determine best path to resolution.
• Maintain accuracy while following regulatory guidelines and company policies.

Connaissances

Call center experience

Customer service

Remote work

Problem solving

Communication skills

Formation

High School Diploma or GED

Outils

Virtual desktop

Description du poste

Velocitii seeks a Remote Customer Service Representative to support life insurance and financial service requests in a fast-paced environment. You will handle member and agent inquiries, process policy changes, and ensure compliant, accurate service from a home office.

Ideal candidates have 6+ months of call-center experience and strong communication skills. Training is provided; the role offers growth and benefits and a flexible, remote setup.