Remote Insurance Member Support Specialist

Velocitii; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free healthcare (EZ Access MD)

Early benefits start

Company equipment

Remote work

Growth & development

Bonuses & raises

Job summary

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. This role offers a supportive, inclusive environment with opportunities for growth and a strong commitment to employee wellbeing.

Work remotely from home with a Monday–Friday schedule, no weekends, and paid training. Compensation varies by state, with AZ at $17.50/hour, FL at $16.50/hour, and SC/TX at $16.00/hour, plus bonuses and benefits that start early.

Qualifications

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational, problem-solving, and decision making skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Responsibilities

• Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries
• Research member files and analyze inquiries to determine the best path to resolution
• Navigate multiple systems and resources to verify information, benefits, and eligibility accurately
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes
• Handle sensitive and emotional conversations with compassion while maintaining compliance standards
• Utilize strong problem-solving and decision-making skills to resolve complex member concerns
• Stay up to date on products, member benefits, policies, procedures, and industry regulations
• Meet quality and productivity goals while delivering an exceptional member experience
• End your day knowing you've helped members make informed decisions, provided peace of mind, and delivered support when it matters most.

Job description

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. This role offers a supportive, inclusive environment with opportunities for growth and a strong commitment to employee wellbeing.

Work remotely from home with a Monday–Friday schedule, no weekends, and paid training. Compensation varies by state, with AZ at $17.50/hour, FL at $16.50/hour, and SC/TX at $16.00/hour, plus bonuses and benefits that start early.