Remote Auto Glass Claims & Customer Care Rep

Safelite; Oklahoma; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement

Paid training and tools

Job summary

Safelite in the United States is seeking a fully remote customer support role beginning January 2027. The position offers full-time or part-time schedules with no overnight shifts and requires a home computer and phone, training Monday–Friday for three weeks, and adherence to a structured performance-based environment. Pay is $18.00/hour with weekly pay and tuition reimbursement up to $5,250 per year. Training is paid and all tools are provided.

Qualifications

• Experience in call centers or customer service roles.
• Ability to follow scripted prompts and document data accurately.
• Comfortable in a highly structured, performance-based environment.

Responsibilities

• Answer inbound calls using scripted prompts.
• Enter claim data during live calls in production systems.
• Guide customers through filing a glass claim and explain coverage.
• Verify insurance coverage and deductibles and communicate details.
• Assist customers with scheduling repair/recalibration services with Safelite or partner shops.
• Utilize provided systems to enhance overall customer experience.

Skills

Customer service

Communication

Active listening

Empathy

Education

High School Diploma or equivalent

Tools

Windows 11

Job description

Safelite in the United States is seeking a fully remote customer support role beginning January 2027. The position offers full-time or part-time schedules with no overnight shifts and requires a home computer and phone, training Monday–Friday for three weeks, and adherence to a structured performance-based environment. Pay is $18.00/hour with weekly pay and tuition reimbursement up to $5,250 per year. Training is paid and all tools are provided.