Remote Auto Appraiser – Damage & Settlement Specialist

Travelers; West Bridgewater (MA); Remote; USD 64,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Retirement match / Pension plan

Paid Time Off

Wellness program

Volunteer encouragement

Job summary

Travelers is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repairs, and settle total losses. The role blends on-site and remote work, serving as a technical resource for auto claims staff and providing guidance to adjusters on damages to achieve fair outcomes.

You will use estimating software, review estimates, and collaborate with body shops to ensure accuracy. A valid adjuster license and 2+ years of experience are preferred, with strong customer service at the core.

Qualifications

• Bachelor’s Degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.

Responsibilities

• Inspect and assess vehicle damage through virtual or on-site inspections at body shops or customer locations.
• Perform estimate review work, conduct virtual inspections, and collaborate with repair facilities to ensure accuracy and quality across claims.
• Prepare accurate repair estimates using industry-standard estimating software to determine parts, labor, and materials costs.
• Evaluate and settle vehicle total losses by determining actual cash value (ACV) via market research and comparable analyses.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach timely resolutions.
• Identify and document pre-existing damage and potential fraud indicators to ensure accurate claim evaluation.
• Coordinate repairs with claim representatives, body shops, and vendors; authorize supplements as needed.
• Explain the appraisal process and keep vehicle owners informed throughout the claim lifecycle.

Skills

Auto appraisal

Customer service

Decision making

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Estimating software

Microsoft Office

Claims management systems

Job description

Travelers is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repairs, and settle total losses. The role blends on-site and remote work, serving as a technical resource for auto claims staff and providing guidance to adjusters on damages to achieve fair outcomes.

You will use estimating software, review estimates, and collaborate with body shops to ensure accuracy. A valid adjuster license and 2+ years of experience are preferred, with strong customer service at the core.