Remote Auto Appraiser — Damage & Settlement Expert

The Travelers Indemnity Company; New York (NY); Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

Health Insurance

Retirement 401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company is hiring an Outside Auto Appraiser to inspect vehicle damage, estimate repair costs, and settle total losses with accuracy and speed. You will serve as a technical resource for auto claims staff, guiding appraisal decisions and ensuring fair outcomes in a remote/hybrid work setting.

Ideal candidates have a bachelor’s degree, an active adjuster license if required, and 2+ years in auto physical damage appraisal, plus proficiency in estimating software and MS

Qualifications

• Bachelor’s degree required or equivalent.
• Active adjuster license where applicable.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software; advanced MS Office.
• Strong verbal and written communication; professional tone.
• Good judgement and decision-making abilities.
• Excellent customer service and problem-solving skills.

Responsibilities

• Inspect and assess vehicle damage through on-site or virtual inspections.
• Review estimates and collaborate with repair facilities for consistency and quality.
• Prepare repair estimates for parts, labor, and materials.
• Determine actual cash value for total losses using market data and valuation tools.
• Negotiate costs and settlements with shops, customers and third parties.
• Identify pre-existing damage, prior repairs, and potential fraud indicators.
• Coordinate repairs with claim staff, shops and vendors; resolve issues.
• Provide clear explanations of the appraisal process and keep owners informed.

Skills

Auto damage appraisal

Claims management

Microsoft Office

Verbal communication

Written communication

Analytical thinking

Decision making

Customer service

Attention to detail

Education

Bachelor’s Degree

Tools

Estimating software

Enterprise technology systems

Job description

The Travelers Indemnity Company is hiring an Outside Auto Appraiser to inspect vehicle damage, estimate repair costs, and settle total losses with accuracy and speed. You will serve as a technical resource for auto claims staff, guiding appraisal decisions and ensuring fair outcomes in a remote/hybrid work setting.

Ideal candidates have a bachelor’s degree, an active adjuster license if required, and 2+ years in auto physical damage appraisal, plus proficiency in estimating software and MS